Will prices on Newness increase?
We will always offer you the best price available to your destination at the time of purchase. To view the most accurate prices, select your delivery destination at the top left corner of our site.
Will my order be delayed because of Brexit?
If you placed an order after 15 December 2021, and your item is shipped from a partner in the United Arab Emirates, there may be some slight delays. Don't worry — we'll get in touch if there are any changes to your order. We're working closely with our community of boutiques, brands and delivery partners to get your order to you as soon as possible. When your order is on its way, you'll receive a confirmation email.
How can I check the orders I placed before Shipped?
To check your order history, head to 'Orders & Returns' in your account. If you placed an order as a guest, contact our Customer Service team.
Do I need any additional documents to return an item after i received?
Yes — orders to and from the United Arab Emirates will need a return invoice. You should've received the updated document but, if you need to reprint it, just head to 'Orders & Returns' in your account. If you placed an order as a guest, click here — you'll need to provide your order reference and email address.
I've returned my order. What happens if it's delayed?
You may experience some unexpected delays . You can follow the progress of your package with our delivery partner using the tracking number assigned to your returns label. As soon as it's accepted by our partner we will send an email to confirm your refund. Just to let you know, from 1st January 2021, new return documents will be needed to return your package. They will be available in 'Orders & Returns' if you have an account, or if you placed an order as a guest.
Will you still offer a free returns service?
Our free return service will still be available to all our customers.
How much will I be charged for shipping?
This varies depending on the size, weight and destination of your chosen items, and the cost will appear at the checkout. The good news is we offer One Shipping Fee for orders above a certain threshold – this means you can purchase multiple pieces from multiple locations for one fee.
My order has been shipped from outside of United Arab Emirates Will I have to pay any additional charges?
We will notify you during the checkout process if import duties are included or whether you may have to pay additional charges to receive your item. You may need to pay duties and sales tax directly to our delivery partners to release your order from customs upon arrival. Newness has no control over these charges and so can't advise on their amount.
After Brexit, do I need to pay taxes and duties when I place an order?
United Arab Emirates. Saudi Arabia. Bharain. Bangladesh
This means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.
If a DAP (Delivery At Place) destination is selected, the price you pay to Newness will exclude all relevant import duties and sales taxes. As the recipient, you'll need to instead pay these directly to our carrier to release your order from customs upon arrival.
For US customers, Newness does not collect sales or use tax in all states. Your purchase may be subject to sales or use tax, unless your state is exempt from taxation. Many states require a sales/use tax return filing at the end of the year for taxable purchases that were not taxed (including internet purchases) and payment of use tax on those purchases.
For more details, please contact your local customs office/respective tax authority or view our Duties and Taxes information.
If I'm returning my order, will the duties I originally paid be refunded?
Yes, your refund will include any taxes and duties you paid in the original purchase price. We’ll refund this to your original payment method, excluding any shipping costs. Refunds can take up to 14 days, depending on your payment provider. For more info, head to Returns & Refunds.